Once your order has been processed and shipped, you will receive a confirmation e-mail with the tracking number of your package. All our products ship from Dubai to the destination of your choice around the globe. Your package will be delivered to the address you specified within two to five business days depending on your location.

For more information, please visit this link: https://karenwazen.com/shipping-and-handling/

Keep your jewelry stored individually in its original packaging or a soft pouch to prevent damage. Regularly polish your jewelry with a lint-free cloth to preserve its original sparkle. For the perfect finishing touch, always put on your jewelry last after dressing up.

Remember to take off your jewelry before washing your hands, swimming, or applying products like perfume, hairspray, soap, or lotion. These substances can potentially harm the metal, cause discoloration, or diminish the crystal's brilliance.

Avoid any contact that might scratch or chip the crystal to maintain its pristine condition

We accept return shipments within 14 days of receival. Purchases must be returned with their original packaging and in mint condition. In order to return the shipment, please send an email to customercare@karenwazen.com.

For more information, please visit this link: https://karenwazen.com/return-and-exchanges/

Please contact us on customercare@karenwazen.com