Privacy Policy

This Privacy Policy describes how KWB General Trading LLC, trading as Karen Wazen ("Karen Wazen", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase from karenwazen.com (the "Site"), or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

The types of personal information we obtain about you depends on how you interact with our Site and use our Services.

When we use the term "personal information", we mean information that identifies, relates to, describes, or can reasonably be associated with you.

The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details, including your name, address, phone number, and email address.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number, and details about the products you purchase.
  • Account information, including your username, password, security questions, and other information used for account authentication.
  • Shopping information, including the products you view, add to your cart, purchase, or add to your wishlist.
  • Customer support information, including information you choose to provide when communicating with us, such as when you contact us with a question, request, complaint, or other message.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features of the Services.

Information We Collect Automatically

We automatically collect certain information about your interaction with the Services ("Usage Data").

To do this, we may use cookies, pixels, tags, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including:

  • Device information.
  • Browser information.
  • IP address.
  • Network connection information.
  • Information about your interaction with the Site and Services.
  • Pages and products you view.
  • Referring websites or sources.
  • Other information regarding your use of the Services.

Information We Obtain from Third Parties

We may obtain personal information about you from third parties, including vendors and service providers that collect information on our behalf.

These third parties may include:

  • Shopify, which powers our ecommerce platform and online store.
  • Payment processors, which collect and process payment information in order to complete your transactions. Payment card details are processed by our third-party payment providers. We do not directly store your complete payment card information.
  • Shipping, logistics, and fulfillment providers, which assist us in delivering your orders.
  • Analytics providers, which help us understand how visitors interact with our Site and Services.
  • Advertising and marketing partners, which may provide information regarding interactions with our advertisements, campaigns, and marketing communications.
  • Other vendors and service providers that support our business operations.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy and applicable law.

How We Use Your Personal Information

We may use personal information we collect about you for purposes including:

  • Providing products and services. We use your personal information to provide the Services, process payments, fulfill orders, arrange shipping and delivery, process returns and exchanges, manage your account, and provide customer support.
  • Marketing and advertising. We may use your personal information to send marketing, promotional, and advertising communications and to show you advertisements for products or services, subject to applicable law and your available choices.
  • Security and fraud prevention. We may use personal information to detect, investigate, or take action regarding potentially fraudulent, illegal, or malicious activity and to protect our Site, Services, customers, and business.
  • Communicating with you. We may use your information to respond to questions, provide customer support, send service-related communications, and otherwise communicate with you regarding your account, orders, or use of the Services.
  • Improving our Services. We may use information to understand how customers interact with our Site, evaluate the performance of our Services, and improve our products, website, customer experience, marketing, and business operations.
  • Complying with legal obligations. We may use your information where necessary to comply with applicable laws, regulations, legal processes, or governmental requests.

Cookies

Like many websites, we use Cookies on our Site.

For information about the Cookies Shopify uses in connection with its platform, please see Shopify's Cookie Policy at https://www.shopify.com/legal/cookies.

We use Cookies to operate and improve our Site and Services, including remembering your actions and preferences. We may also use Cookies for analytics to better understand how users interact with the Services and to help us administer, improve, and optimize our Site.

We may permit third parties and service providers, including analytics and advertising partners, to use Cookies or similar technologies on our Site to provide their services, measure performance, understand customer interactions, and help tailor advertising on our Site and other websites or platforms.

Most browsers automatically accept Cookies by default. You can choose to configure your browser to remove or reject Cookies through your browser settings.

Please note that removing or blocking Cookies may negatively affect your experience and may cause certain features or functionality of the Services to work incorrectly or become unavailable. Blocking Cookies may also not completely prevent certain information from being shared with third parties, such as our advertising partners, where permitted by applicable law.

Cookie ID Type Purpose Expiry
rmStore 1st priority, advertising domain Affiliate tracking used by Rakuten Advertising Affiliate Netword. Expires within 30 days.  

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and in accordance with this Privacy Policy and applicable law.

These circumstances may include:

  • Vendors and service providers. We may disclose information to third parties that perform services on our behalf, including IT services, payment processing, analytics, customer support, cloud storage, marketing, fulfillment, logistics, and shipping.
  • Business and marketing partners. We may disclose certain information to business, advertising, and marketing partners in connection with services they provide to us, subject to applicable law.
  • At your direction or with your consent. We may disclose information when you direct or request us to do so, such as when information is shared with shipping providers to deliver your order or when you use social media widgets, login integrations, or similar services.
  • Affiliates and corporate group. We may disclose information to our affiliates or other entities within our corporate group where appropriate for our business operations.
  • Business transactions. We may disclose information in connection with an actual or proposed business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy.
  • Legal and security purposes. We may disclose information where necessary to comply with applicable laws, legal obligations, subpoenas, search warrants, court orders, or similar requests; enforce applicable terms and policies; prevent or investigate fraud or unlawful activity; or protect our Services, rights, property, customers, or others.

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other applicable terms. We are not responsible for the privacy or security practices of third-party websites or platforms, including the accuracy, completeness, or reliability of information found on those websites.

Information you provide in public or semi-public areas, including information you share through third-party social networking platforms, may be viewable by other users without limitation as to its use by us or by third parties.

Children's Privacy

Our Services are not intended for use by children, and we do not knowingly collect personal information from children except as permitted by applicable law.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the contact information provided below to request its deletion.

Security and Retention of Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information transmitted to us may also not be secure while in transit, and we recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to maintain your account, provide the Services, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

The length of time we retain information may depend on factors such as the nature of the information, why it was collected, legal requirements, and whether we need the information to protect or exercise legal rights.

Your Rights and Choices

Depending on where you live and the laws applicable to you, you may have some or all of the following rights regarding your personal information:

  • Right to access: You may have the right to request access to personal information we hold about you.
  • Right to correction: You may have the right to request that inaccurate or incomplete personal information be corrected.
  • Right to deletion: You may have the right to request deletion of certain personal information we maintain about you.
  • Right to restrict or object to processing: You may have the right to ask us to stop, restrict, or object to certain processing of your personal information.
  • Right to data portability: You may have the right to receive a copy of certain personal information and request that it be transferred to another organization, where applicable.
  • Right to withdraw consent: Where we rely on your consent to process personal information, you may have the right to withdraw that consent.
  • Marketing communications: You may opt out of promotional email communications by using the unsubscribe option included in our marketing emails. If you opt out of marketing communications, we may still send you non-promotional communications, such as information regarding your account or orders.

We will not discriminate against you for exercising any rights available to you under applicable law.

We may need to verify your identity before processing certain requests. Where permitted by applicable law, you may also designate an authorized agent to submit a request on your behalf.

International Transfers

Your personal information may be processed, stored, or transferred outside the country or region in which you live, including in countries where our service providers, partners, affiliates, or technology providers operate.

Where required by applicable law, we take appropriate steps designed to ensure that international transfers of personal information are subject to appropriate safeguards.

Complaints

If you have questions or concerns about how we process your personal information, please contact us using the details provided below.

Depending on where you live, you may also have the right to submit a complaint to your local data protection or privacy authority or appeal our response to a request concerning your privacy rights.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any rights available to you, please contact us through the contact information provided on karenwazen.com.

Website: karenwazen.com

Last updated: August 28, 2026